Returns & Refund Policy

Returns & Refund Policy

If you are not fully satisfied with your insoles you may return them within 30 days from the date of purchase and get a full refund or an exchange for a different model. We want you to feel comfortable with your investment.

How do I return my insoles?
Contact us by mail: info@mycustominsoles.com, Let us know you would like to return the product, and we will email you further instructions.

Please Note:

NF Sport insoles may require a break in period, so we ask you to allow 1-2 weeks of regular use before determining whether you are satisfied.
Orthotic function is best in new to good condition shoes. Not to be used with an old pair, which will have formed to your foot already. We suggest wearing your insoles for up to one hour the first day with your normal activity. Increase the wear time of your insoles by one hour per day thereafter. Continue this until you can wear your insoles all day long.
If you are experiencing any foot, leg or back discomfort remove the orthotics. The following day wear them again for thirty minutes to one hour unless you experience the same discomfort. Subsequently increase your time of wear by one hour a day should you no longer experience any discomfort.
NF Sport Select model has a robust construction to ensure they are strong enough to match your pace, allowing shock absorption, energy return and stability. You may need a size up from your normal size to ensure they fit properly.
When purchasing new shoes always bring your NF Sport Select insoles with you to ensure they fit properly.
Products with excessive wear and tear, incorrect care, or that have worn down simply due to extended use will not be covered by our warranty/return and refund policy.